PocketHunter

Privacy Policy

The Privacy Policy for our platform

At PocketHunter, operated by PrefetchLabs Pty Ltd, we are committed to protecting your personal information and ensuring it is handled responsibly. This Privacy Policy explains how we collect, store, use, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to the terms outlined below.

1. The Information We Collect

We collect various types of personal information to provide and enhance our services, including:

Personal Information

This includes information about an individual who is identified or reasonably identifiable, such as:

  • Identity Data: Name, date of birth, gender, job title, marital status, images, and pronouns.
  • Contact Data: Billing address, email, phone numbers, and delivery address.
  • Financial Data: Payment details (processed through secure third-party providers like Stripe).
  • Transaction Data: Records of payments made to and by us, and details of products or services purchased.
  • Technical and Usage Data: IP addresses, browser sessions, device information, and statistics on site usage.
  • Profile Data: Usernames, passwords, preferences, support requests, and feedback.
  • Marketing and Communications Data: Your preferences for receiving marketing communications and promotional offers.

Sensitive Information

We do not actively collect sensitive information (e.g., health, religious, or political data). If required, we will seek your consent and use it strictly as permitted by law.

2. How We Collect Personal Information

We collect personal information through the following means:

  1. Directly from You:

    • When you sign up for an account, contact us, or use our services.
    • Through surveys, promotions, or feedback submissions.

  2. Indirectly:

    • Via interactions with our website, cookies, analytics tools, or marketing providers.

  3. From Third Parties:

    • From analytics providers, advertising platforms, or publicly available sources like LinkedIn or ASIC.

3. Why We Collect, Hold, and Use Personal Information

We use your personal information for purposes including:

PurposeRelevant Data Types
To provide access to our servicesIdentity Data, Contact Data
To process transactionsFinancial Data, Transaction Data
To respond to your inquiriesContact Data, Profile Data
To improve our platformTechnical Data, Profile Data, Usage Data
For marketing and promotionsIdentity Data, Marketing Data, Profile Data
To comply with legal obligationsAny relevant Personal Information

We will only use your information in ways you would reasonably expect, and we will always seek your consent when required by law.

4. Sharing Your Personal Information

We may disclose your information to the following third parties:

  • IT service providers, web hosting, and analytics platforms (e.g., Google Analytics).
  • Payment processors like Stripe for secure transactions.
  • Marketing and advertising partners.
  • Legal or regulatory authorities, if required by law.
  • Business partners or potential buyers in the event of a merger or sale.

International Disclosure

Some third parties we work with may store or access personal information outside Australia, including the United States. We ensure any international disclosure complies with the APPs.

5. Your Rights

You have the following rights regarding your personal information:

  1. Access: You can request access to the personal information we hold about you. An administrative fee may apply in some cases.
  2. Correction: If you believe your information is incorrect or outdated, you may request updates.
  3. Restrict Use: You can opt out of marketing communications or object to specific data processing activities.
  4. Complaints: If you believe we’ve breached your privacy rights, contact us to file a complaint.

For access, correction, or complaints, please reach out using the contact details below.

6. Cookies and Analytics

We use cookies to enhance your browsing experience and improve our website. Cookies help us:

  • Identify your browser and device preferences.
  • Monitor site performance and usage patterns.
  • Deliver targeted advertisements and promotional content.

You can manage cookie settings through your browser preferences. For more information on Google Analytics and opting out, visit Google’s Privacy Policy.

7. Security of Your Information

We take reasonable steps to safeguard your personal information against misuse, loss, or unauthorized access. Measures include:

  • Secure storage systems for both physical and digital records.
  • Encrypted communications and firewalls for data protection.
  • Limiting access to authorized personnel only.

While we strive to protect your data, no system is entirely secure. Please notify us immediately if you suspect unauthorized access to your account.

8. Handling Data Breaches

What Is a Data Breach?

A data breach occurs when personal information is lost, accessed, or disclosed without authorization and could result in harm to individuals.

Our Response Process:

  1. Conduct a prompt investigation within 30 days.
  2. If a breach is confirmed, notify affected individuals and provide steps to mitigate harm.
  3. Report the breach to the Office of the Australian Information Commissioner (OAIC) if required.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

We value your privacy and are here to help.

_Effective Date: 24/11/2024